* Logging in with the wrong account

• If you use a firewall or other computer security software, try temporarily disabling it and try to login
• Try turning your modem or router off and on again
• Try opening in a different browser (If you can log in with a different browser, there might be some security settings in the first one that you can change to get access.)
• If you are using a browser provided by your Internet Service Provider, it may be incompatible. You might like to try using a browser like Firefox, available for free download here.

* You are having a problem with a payment for Max

These are some of the common payment problems that you may be experiencing:

• Payment was made, but my account does not reflect pro status
• There were errors on the order page
• I was charged multiple times
• I haven't gotten a receipt

If you're having any of these issues, or a different issue, it's best not to try making a second payment until we know what happened to your first one.

Please include in your email to us:

• Your e-mail! ID
• Your Residential Address
• Two of the following: Zip Code, Alternate Email Address, Street Address, and or Phone Number

Please note: There may be a slight delay in upgrading your account after you complete your transaction, but if it's already been 24 hours and your account still isn't pro, use the information below to contact us. If an error was generated, please provide as much detail of the error as you can.